Managed service providers (MSPs) are in high demand due to the pandemic-driven transition to remote working. The managed services market is predicted to expand from almost $60 billion globally in 2021 to just under $100 billion by 2026. To differentiate their offering from the competition and ensure healthy profit margins, MSPs are leveraging artificial intelligence (AI) to increase operational efficiency and refine the customer experience. AI has transformed how we live and work, and MSPs are capitalizing on the remarkable evolution of AI and natural language processing (NLP) to save time, effort, and money. The democratization of AI through the use of large language models (LLMs) has created a host of opportunities for driving efficiency.
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