Liveperson And Cohere Augment Enterprise Ai Services With Llms

LivePerson, an enterprise conversational AI provider, has partnered with natural language processing developer Cohere to enhance its services with custom Large Language Models (LLMs). The two companies are running a pilot program to deploy generative AI for customer service and other business needs by adapting Cohere’s LLMs for LivePerson’s Conversational Cloud platform. LivePerson has been building up its generative AI portfolio and the new partnership will add Cohere’s LLMs to LivePerson’s chatbot platform. The companies envision a tool that creates a generative AI chatbot with fewer incorrect, hallucinated responses, less bias, and a better at explaining its own process.