U.s. Firms Look To Ai For More Powerful Automation

Enterprises in the U.S. are embracing innovative automation platforms to improve processes and user experience, according to a new research report published by Information Services Group (ISG). The report finds that companies are increasingly interested in platforms that use AI and ML features, especially generative AI (Gen AI), to make better use of diverse and fast-growing data sets. These advancements strengthen capabilities across the major categories of automation at U.S. companies, including conversational AI, document processing and process discovery and mining.