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This guide, first published in 2021, covers new key technology terms relevant to pensions developed in the last two years, including generative artificial intelligence (AI), large language models (LLMs), and natural language processing (NLP). AI-powered ChatGPT and Claude AI were used to write the guide. AI tools such as LLMs, machine learning (ML), chatbots and NLP can help pensions through automated communication, customer support and more efficient pension transfers. AI can also be used to improve digital identity verification processes and halt fraudulent activity. Robo-advice can provide automated and personalised investment recommendations, portfolio management, reporting, and low fees. To mitigate the risks of AI, firms should establish clear ethical guidelines, ensure data protection and data security is adhered to, and have a protocol to manage potential bias.