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Healthcare IT experts have predicted that CIOs and other leaders must be prepared for EHR optimization, limited application of artificial intelligence, and working with machine learning and natural language processing. Forward-thinking provider organizations will seek partners to augment their EHRs with consumer-friendly tools to reduce call volume and manual workflows. Healthcare organizations must reckon with the continued fallout from COVID, including staff burnout, and should lean into the proven measurable results from applications such as machine learning and natural language processing.
