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Intelligent automation (IA) is a workflow optimization process that combines robotic process automation (RPA) with artificial intelligence (AI) to help organizations keep up with consumer demand and their competition. IA merges AI and machine learning with RPA to automate business process workflows and create robotic agents that can take over some of an organization’s tasks. The training data involved in IA is typically a large set of data from various sources and in diverse formats, giving RPA-powered machines the capacity for decision intelligence.
