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NICE (NASDAQ: NICE) and LiveVox (NASDAQ: LVOX) have announced a definitive agreement for NICE to acquire LiveVox, a leading AI-driven proactive outreach provider. The combination of NICE’s CXone platform and LiveVox’s sophisticated proactive outreach portfolio will create the only unified platform converging all interactions, voice and digital, attended and unattended, inbound and outbound. This will help organizations accelerate their CX operations into the digital era with smart conversational AI at scale. NICE and LiveVox will help enterprises create proactive, personalized experiences for their end customers, meeting them on their preferred channel using a method that is right for them.