WNS Global Services, a leading Business Process Management (BPM) company, is integrating generative AI across its talent acquisition, employee services, sales and marketing operations. Generative AI’s summarisation capabilities are being leveraged to help employees quickly understand policy and other technical documents, as well as for data creation and campaign recommendations. Additionally, the integration of generative AI into WNS’ HR Chatbot called Amelia is helping the bot generate contextual and cognitive responses for employees’ queries. Keshav R. Murugesh, Group CEO, WNS Global Services, discussed how WNS is leveraging the power of Large Language Models (LLMs) to deliver better products and services to its clients, such as subrogation opportunities in the insurance sector, and enhanced customer experiences in the travel sector. In the healthcare segment, WNS’ ML models combined with generative AI enable accurate medical summarisation, diagnosis and treatment recommendations.
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