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In this article, Chad Rycenga, Executive Vice President for Product at Ibex Global and Chief Technology Officer for ibex Digital, shares his insights on the impact of AI on various technologies, as well as the potential value and advantages for AI for utilities as they evolve their customer engagement and self-service functions. He discusses the use of machine learning and advanced AI to deliver enterprise class insights from customer surveys, including text analytics, enhanced branching and cross-tabs, and sentiment analysis.
