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NICE (Nasdaq: NICE) announced that two of its solutions, Enlighten AutoSummary and Enlighten XO + Autoflow, have been recognized as 2023 award winners for Product of the Year by TMC and CUSTOMER Magazine. Enlighten AutoSummary is an AI-powered contact center solution for automatically generating contact center summaries of customer interactions with agents. Enlighten XO + Autoflow is a first-of-its-kind solution that automatically generates insights from human conversations to build smart self-service with advanced AI. Both solutions enable organizations to increase self-service effectiveness and drive exceptional experiences.