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NICE has been recognized by Constellation Research in its latest Constellation ShortList™ for Contact Center as a Service for 2023. NICE’s portfolio of Contact Center as a Service (CCaaS) solutions was acknowledged for its flexible delivery models, global infrastructure, ability to integrate and connect to business tools, and cross-channel workflow. NICE’s CCaaS solutions encompass workflow management, a vast library of resource and agent engagement and support tools, advanced AI application for voice and sentiment scanning, and an application of AI and ML models. NICE enables organizations to continue to meet their customers wherever their journeys begin, from search to omnichannel engagement.