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In this interview, Verloop AI Founder & CEO Gaurav Singh discussed how their conversational AI platform uses advanced technologies such as Natural Language Processing (NLP), Machine Learning (ML), and Generative AI to offer personalized customer support. By incorporating Generative AI, the platform engages in human-like conversations, providing customers with a seamless and natural experience. ML algorithms are used to continuously learn from customer interactions, allowing for accurate and personalized responses to each query, ultimately leading to improved customer satisfaction and loyalty.