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Teleperformance has achieved the AWS Advanced Tier Services Partner status and AWS Service Delivery designation for Amazon Connect. This cloud-based service uses call summarization and sentiment analysis, powered by AI and machine learning, to help businesses enhance the quality and efficiency of customer engagement. This integration of AI will directly contribute to Teleperformance’s growth and profitability. AWS is enabling scalable, flexible, and cost-effective solutions from startups to global enterprises.
