AI-driven decision-making is being used in the financial services sector to assess a borrower’s risk. Companies such as Churchill Mortgage, Planet Home Lending, Discover and Citibank are experimenting with using AI tools during the underwriting process. These tools are advertised as a more holistic way of assessing a borrower than traditional methods, such as credit reports, which can be disadvantageous for some socio-economic groups. The data used to determine a person’s creditworthiness could include anything from subscriptions to streaming services to purchasing luxury products.
