Add to Favourites
To login click here
SolarWinds, a leading provider of IT management software, has announced the addition of AI and ML capabilities to its IT service management solutions. These features include a virtual agent to help users solve everyday IT problems and guided incident resolution to empower agents with the necessary information to effectively resolve complex issues. The new additions are designed to reduce ticket volume and enable users to remediate easier-to-solve issues, allowing IT practitioners to focus on complex issues. SolarWinds Service Desk is highly regarded for its ease of use and quick time to value.