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ChatGPT is an AI tool developed by OpenAI based on the GPT (Generative Pre-trained Transformer) architecture. It is trained on a massive amount of data to learn patterns and generate coherent responses to a wide range of topics. It is capable of carrying out conversations with users, answering questions, providing suggestions, and even making jokes or small talk. AI-based tools such as ChatGPT make use of natural language processing (NLP) and machine learning (ML) to process information and execute the given tasks. Monica is a customer relationship management (CRM) AI tool powered by ChatGPT that is designed to help individuals manage their relationships more effectively.