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Artificial Intelligence (AI) is a rapidly growing field that has the potential to disrupt enterprises, business models and entire industries. AI is being used in a variety of industries, including the financial services sector, where it is being used to reshape asset management. Africa has seen an enthusiastic uptake of AI in the financial services industry, with banks launching chatbot assistants and virtual assistance. Machine learning (ML) is a key component of AI, as it allows AI to get better as people use it and rate the quality of responses they receive.
