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Daktela is a leading provider of cloud-based Contact Center solutions, offering a range of services designed to enhance the customer experience. The company has introduced several new tech trends, such as the AI Agent, which is a game-changer in the Call Center industry, as it enables companies to automate customer service to a great extent. Additionally, Daktela AMD is an answering machine detection technology that uses artificial intelligence to determine whether an incoming call is to be answered by a human or by an answering machine. These technologies are transforming the Call Center industry and elevating the quality of Omnichannel Customer Service.