Digitized, Cloud-based Contact Centers: An Imperative For Next-gen Customer Engagement

Call centers are being transformed into digital contact centers, driven by machine learning and AI, and hosted on cloud platforms. These contact centers offer customers a unique experience through hyper-personalization using any of the digital channels available today such as email, Twitter, WhatsApp, and more. A next-gen contact center can talk to other applications on your phone and provide you specific services.