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The global customer information system market is expected to see rapid growth in the next few years, reaching $2.41 billion in 2028. This growth can be attributed to the integration of AI and predictive analytics, enhanced mobile accessibility, IoT integration, and advanced personalization capabilities. Major trends in the market include hyper-personalization, explainable AI, decentralized identity management, edge computing, and digital twin technology. Top companies in the market include IBM, Oracle, Schneider Electric, and SAP. Other key players include HCL Technologies, Wipro Limited, and Indra Company Inc. The rise in global utility consumption is also a major driver for the market.