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Wipro and HPE have collaborated to launch a GenAI solution in the new Customer Experience Center, utilizing Wipro’s Smart Operations platform and HPE Machine Learning Development Environment to improve operational efficiency and customer experience. The solution aims to reduce MTTR duration, decrease incidents, increase OEE, and reduce process cycle time for industries reliant on customer service, IT support, and operations. Clients will have the flexibility to choose from a range of Large Language Models to suit their business needs.
