NICE, a global vendor, secured a $100M deal with an organization in the APAC region to replace multiple legacy incumbents with their CXone platform. This will enable the organization to modernize and elevate their customer service practice with a unified platform that covers all customer touchpoints. NICE was chosen for their domain expertise, market leadership, and CXone’s advanced CX AI capabilities. This deal represents the current trend of enterprises adopting cloud-based solutions for CX AI implementation.