The article discusses the evolution of artificial intelligence in business, from simple chatbots to modern AI-powered tools known as enterprise knowledge assistants (EKAs). These EKAs are becoming the trend in the corporate world and are designed to change how we search for information, provide customer support, manage tasks, and do business. The first chatbot, ELIZA, was developed in the 1960s, but it wasn’t until the second half of the 20th century that more advanced versions like Alexa, Siri, and Google Now were introduced. EKAs use advanced AI technologies such as natural language processing and machine learning to provide personalized and emotional responses.
