How Etsy Is Upskilling Its Workforce With Genai And Machine Learning

Esty CEO and tech entrepreneur Josh Silverman discusses the use of GenAI and machine learning in customer service, feedback, and employee training. He emphasizes the importance of not losing sight of other forms of AI and the need for data processing capabilities, technical understanding, and the right infrastructure. Silverman also highlights the importance of testing AI tools with consumers and clarifies the boundary between handmade and machine-made goods on the Etsy platform.