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The article discusses the potential for digital platforms and AI to improve public services and create a new market for entrepreneurs. Governments worldwide have recognized the need for more efficient and user-friendly services, leading to initiatives such as the United Arab Emirates’ Digital Government Strategy 2025 and Hamburg, Germany’s govtech Campus. The author, a co-owner of a company that develops platforms for businesses and government agencies, highlights the potential for AI to automate processes and engage communities in tackling emerging issues. The European Commission and some U.S. states have already taken steps to regulate AI and ensure its safe and trustworthy use.
