Capgemini Se: Insurance Leaders Optimistic About Ai’s Impact On Underwriting Quality And Fraud Reduction But Underwriter Confidence Lags

The Capgemini Research Institute’s World Property and Casualty Insurance Report 2024 reveals that while insurance leaders are optimistic about the impact of AI on underwriting quality and fraud reduction, underwriter confidence lags. Challenges such as complexity and data integrity are restricting the underwriting capabilities of insurers, with only 8% considered as “trailblazers” in leveraging AI-driven insights and automation. Policyholders are demanding affordability, simplicity, and transparency, leading to increased switching of providers.