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Artificial intelligence is a versatile technology that has many capabilities and responsibilities in our society. There are three main types of AI that dominate the conversation: Machine learning, deep learning, and expert systems. The state of AI in business is very positive, with the number of AI capabilities used by businesses doubling from 2018 to 2022. Investment in artificial intelligence is expected to increase over the next 3 years, with customer service, call-center automation, and service operation optimization among the many expected to increase.
