Former Five9 Ceo On Gpt-4o: Hundreds Of Millions Of Dollars Of Ai Agent Research And Development Has Become Obsolete

OpenAI has released GPT-4o, a large-scale language model that can understand multiple modalities and perform tasks such as speech-to-text conversion in real-time. This has made previous AI research and development in areas such as contact center agents and natural language processing obsolete. Companies can now easily implement LLMs in their contact centers for improved customer service.