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Richard Sheridan, strategic development director at Sedgwick, discusses the i-value app, a market first that uses image recognition, machine learning and behavioural science to improve the customer journey and alleviate higher costs in flooring claims. The app is quick and easy to use, with customers needing only access to a smartphone and a tape measure. It is 98% accurate in identifying all flooring types and materials and instantly provides a valuation and replacement cost. The app has saved over 50,000 miles in travel in its first year and is already working on the next evolution of the product.