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Microsoft Teams has evolved from a workplace productivity solution to an all-in-one toolkit for hybrid and remote work. Companies can now work with certified partners in the Microsoft ecosystem to transform Teams into a UCaaS and CCaaS solution. Dynamics 365 Customer Service is an all-in-one CCaaS solution that provides collaboration tools, intelligent routing, AI agent assistance, and case management features. 8×8 Contact Centre for Microsoft Teams provides a customisable toolkit for crucial conversations, combining global reach and reliability with omnichannel communication.