AARP’s recent study has revealed that older Americans have been the tech industry’s fastest-growing customer block in recent years, particularly since the start of the pandemic. Richard Wade, a 72-year-old retired psychotherapist in Santa Clarita, is an example of this trend. He uses his phone to look up instructional videos on Google or YouTube to fix his home computer, and calls company hotlines for other tech questions. Wade praises the phone people for their patience and believes that the tech industry is listening to people like him.
