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8×8, a leading integrated cloud communications platform provider, has announced new AI-driven enhancements that will transform business and contact center performance. These new capabilities include 8×8 Intelligent Customer Assistant and 8×8 Supervisor Workspace for 8×8 Contact Center, as well as a platform-wide integration with OpenAI. These AI/ML, natural language understanding models, and performance capabilities will enable customer-obsessed organizations to build exceptional customer journeys, enhance team productivity, and empower leaders with advanced real-time insights.