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AIOps (Artificial Intelligence for IT Operations) is an integration of AI technologies such as machine learning and big data analytics into ITSM operations. This integration allows systems to self-monitor, self-analyze, and self-correct, leading to automated problem resolution and insightful decision-making. AIOps offers a transformative approach to IT operations, emphasizing automation, intelligence, and predictive management, and has the potential to offer solutions and benefits to multiple business areas.