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The global call center outsourcing market is projected to reach USD 429.8 billion by 2028, driven by an increasing demand for exceptional customer service, the widespread adoption of cloud-based call center solutions, and an inclination towards outsourcing call center operations. Automation and artificial intelligence are changing the landscape of the industry, with customer service playing a pivotal role in brand loyalty. AI tools are projected to reduce labor costs in contact centers by $80 billion by 2026, and AI chatbots are a cost-effective alternative to the ongoing costs of maintaining a team of human agents.
