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AI is rapidly transforming businesses and workplaces globally, with some roles being replaced by AI and new career options being created. AI is replacing roles involving repetitive, predictable tasks like data entry, telemarketing, and basic customer service, as well as legal roles like paralegals and junior lawyers. However, many jobs require capabilities that AI does not yet possess, such as critical thinking, creativity, and emotional intelligence. AI is making business operations more efficient, data-driven and customised, with the most significant impact on Customer Operations, Marketing, Sales, Software Engineering, and Product Research and Development.