The banking and financial sectors are undergoing a transformation with the rapid adoption of artificial intelligence (AI). AI applications have already made a mark on the sector, with intelligent chatbots and virtual assistants being used to understand and resolve customer queries, provide tailored financial services, automate tasks, identify fraudulent activities, assess creditworthiness, and deliver automated customer support solutions. Prominent banks in Việt Nam have invested in researching and implementing AI technologies in their operations, such as face recognition technology and kiosks with FaceID recognition. AI technology in the banking sector not only optimises operational costs but also enhances customer support and enables efficient process automation.
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