Engageware, the market leader in cloud-based customer engagement software, has announced the acquisition of Aivo, a globally recognized leader and innovator in conversational and generative AI technology. This acquisition extends Engageware’s platform capabilities to help automate customer service, reduce call center workload, increase sales and improve operational efficiencies. Matthew Tillman, CEO and Co-founder at OpenEnvoy, expressed his enthusiasm for the acquisition, noting that Aivo has already helped hundreds of companies automate their customer interactions with artificial intelligence. Nina Vellayan, Chief Executive Officer at Engageware, also expressed her excitement for the acquisition, noting that it will help organizations leverage technology to improve customer experiences, drive operational efficiency, automate customer service, and reduce workload for call center employees.
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