The logistics industry must adapt to meet the changing needs of businesses, particularly in the B2B sector. This has led to the rise of last-mile delivery solutions, automated inventory management systems, and new customer service channels. These changes have been driven by the need for faster and more efficient delivery, as well as the need to manage a large number of SKUs and handle multiple smaller packages. Additionally, customer experience has become a top priority, prompting logistics companies to invest in advanced technologies and methods to improve their customer service.
