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This article examines the relevance of digital transformation in operations management and its potential to drive operational efficiency, improve customer experiences, and open new growth opportunities. Digital transformation involves incorporating and using digital technology, data analytics, and automation to enhance and increase the effectiveness, productivity, and overall performance of an organization’s operational processes. Benefits of digital transformation in operations management include simplifying operating procedures, reducing manual processes and inefficiencies, and enabling formerly labor-intensive activities to be digitized and automated.
