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Artificial Intelligence (AI) has become increasingly popular in recent months, and is now being used in many aspects of business communication. This article looks at five ways to use AI-based tools to streamline workflows and make communications more efficient. Natural Language Processing (NLP) is one example of an AI model that can be used to recognize and process spoken and written input, and respond in kind. Automating routine communication tasks, such as using AI routing and assistants to handle customer and client calls, can also save time. Additionally, AI-based tools can be used to generate call summaries, transcribe conversations, and provide personalized customer service.