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Automation is becoming increasingly powerful and versatile, and it is now being used to automate simple and complex tasks. Companies are investing in automation to save time and money, while also allowing IT teams to focus on innovative projects. Automation is being used to eliminate routine tasks, such as first-time help/service desk calls, data center operations, technical problem-solving specialists, and software testing. AI-driven automation is also reducing the work of help desk agents, and chatbots are taking over many assistance/service desks.