Add to Favourites
To login click here
Contact centers are rapidly incorporating the advances of AI to deliver personalized and empathetic support to callers. Generative AI and automation are making the contact center a highly efficient and near-human-like communication resource. This revolution has opened the door to a whole new relationship that drastically reduces human interaction and has the potential to reduce contact center agent labor costs by $80BN in 2026. Robotic process automation (RPA) is also streamlining activities in areas like HR.