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As we enter the new year, AI and Machine Learning are expected to provide major boosts to the design process, and to the design of chatbots and voice user interfaces. Generative AI is a type of AI that utilizes machine learning algorithms to generate data. This year, emotional design will help designers to evoke powerful positive reactions from customers that are pleasant and memorable. Additionally, we will also see advancements in Universal, Inclusive, and Accessible design, as well as visually appealing ways to tell stories with customers’ data.
