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Bob Lamendola, the senior vice president of technology and head of digital services center at Ricoh USA, discusses how companies in the U.S. are adapting to the digital influences outside of the workplace and how information and technology are essential for unlocking insights about people and processes. He emphasizes the importance of integrating people, processes and technology to bring customers efficiencies across the organization. Automation, integration and advanced analytics are also discussed as key elements for optimizing the employee experience.
