Intelligent Automation Will Make Royal Caribbean’s Next Cruise Ship As Efficient As It Is Fun

Royal Caribbean is set to debut its first cruise ship, Icon of the Seas, in early 2024, which will feature intelligent automation. This new technology is a combination of artificial intelligence and other tools, and it has the potential to make crew members’ workloads easier while also benefitting the cruise ship passenger experience. Jay Schneider, Royal Caribbean’s Senior Vice President and Chief Product Innovation Officer, spoke this week at a panel on intelligent automation and provided insight into how the company is using AI.