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Artificial intelligence-based chatbots have become increasingly popular in recent months due to their ability to generate or finesse text for a variety of purposes. These chatbots are powered by large language model (LLM) algorithms, which are a type of artificial intelligence trained on a massive trove of articles, books, or internet-based resources. A growing number of tech firms have unveiled generative AI tools based on LLMs for business use to automate application tasks, such as Microsoft’s new chatbot based on OpenAI’s ChatGPT which is embedded in Microsoft 365 and can automate CRM and ERP application functions.
