Callcenterusa Uses Ai-driven And Intelligently Automated Analytics With Machine Learning From Onvisource To Automate Agent Quality Assurance And Performance Improvement

OnviSource has announced today that CallCenterUSA, a provider of 24/7 live answering and contact center services, has successfully deployed OnviSource Intellecta Hyper Analytics solution delivered as Cloud/SaaS. Intellecta enables the teleservices provider to holistically analyze, score and manage quality assurance (QA) and agent performance for 100% of interactions with minimal human effort.