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In order to remain competitive and meet customer expectations, insurance companies must leverage advanced technology such as generative AI, IoT, and blockchain to better understand their customers and anticipate their needs. Info-Tech Research Group’s report, The Future of Insurance, explores the transformative potential of these technologies, offering critical insights for insurance professionals to navigate the rapidly evolving landscape. The report highlights four trends that insurers should consider to drive the future of insurance: driving customer satisfaction, reducing cost and risk through advanced technology, leveraging data to create value, and developing a culture of innovation.
