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Call centers in the financial services industry have undergone a significant transformation, leveraging technology such as FinTech, AI, ML, and cloud-based systems to enhance efficiency, security, and customer satisfaction. FinTech has revolutionized the way financial operations are conducted, allowing call centers to streamline processes and reduce manual workloads. Security measures and protocols have been implemented to protect customer information and combat fraud. AI and ML have enabled call centers to provide personalized banking experiences. Cloud-based systems have improved data management, scalability, and real-time access to customer information.