Q&a: How Discover Financial Services Created An Ai Governance Council

Discover Financial Services is exploring the use of AI to create efficiencies in their processes, such as summarizing customer service iterations and fraud detection. Raghu Kulkarni, Senior Vice President and Chief Data Science Officer, has created an AI governance council to ensure repeatable processes and safeguards. AI can be used in financial services for demand and revenue forecasting, anomaly and error detection, decision support, cash collections, and a myriad of other use cases. However, the financial services industry is heavily regulated, so protecting sensitive customer data is always a priority.